Regardless of what type of industry you work or own a business in at this current point in time, the phrase the customer is always right is always going to hold true for you. As a result of the fact that this is the case, your main priority during the process by which you would operate your business should involve looking into making it so that you never have to deal with a customer that is not completely satisfied by the service you have provided.
If you ever make a mistake that leads to a customer becoming incredibly irate or upset with you, the best thing to do here would be to apologize and offer something to the customer that can help soothe their aggression towards you. Renting a Philly limo service and offering the customer a free ride might seem like overkill, but entrepreneurs who are in the middle of starting their first business would know that this is not the case at all without a shadow of a doubt. If the mistake was serious enough to make your customer angry, there should be no limit to the things that you are willing to do in order to get your customer on your good side once again.
An angry customer is going to leave you quite a few bad reviews, and as if that wasn’t already enough they would take part in a fair amount of bad word of mouth as well. You don’t want people thinking that you offer bad service after all, so taking steps to assuage the concerns of a customer by renting them a limo is a pretty reasonable thing for you to do.